Customer Service

Refund Policy

Step 1

Print a copy of your original order.
To receive a refund, you must print a copy of your order ,and submit a letter in writing why you need a refund, all items and information must be received in order to get a full refund. Then return it along with everything that is listed in Steps 1 and 2.

Step 2

Gather the following items. Please do not staple or tape your submission items together.
- The letter that you completed in step 1 .
- A copy of your original receipt on 8 1/2 x 11 inch piece of paper. Send only your original receipt. Do not send a copy of your credit card statement.

Step 3

Send the materials to 99tutors.com After you have gathered the items and you have printed out your original receipt and written the letter stating why you need a refund send everything to 99tutors.com Send by U.S. Postal Service to the following address:
     99tutors.com
    Attention : Refunds Department
    214 Patricia Street Suite F
    College Station, Texas 77840

    PLEASE ALLOW UP TO 10 WEEKS FOR THE REFUND TO BE PROCESSED